The operational layer behind every order

We work directly with manufacturers to secure dealer-level pricing and product access, then pass that sourcing advantage on to our trading partners — no layers of middlemen between the factory and the marketplace listing.

• SourcingDirect manufacturer relationships across established Chinese production hubs.
• PricingDealer-tier pricing and priority access to new product runs.
• QualityProduct vetting and quality checks before goods enter the supply chain.

Once an order is placed, our fulfillment network takes it from warehouse to doorstep — pick, pack and dispatch handled through infrastructure built specifically for cross-border marketplace and dropshipping volumes.

• StorageWarehousing across our multi-continent network.
• HandlingPick, pack and dispatch tuned for marketplace order volumes.
• StockInventory visibility, so stock levels stay accurate across every channel.

Getting a parcel across borders reliably is its own discipline. Our courier partnerships span 20+ countries, chosen and monitored for the delivery times and tracking accuracy that marketplace buyers expect.

• NetworkCourier partnerships across 20+ countries on three continents.
• CustomsCross-border customs handling and shipment documentation.
• TrackingEnd-to-end visibility, from dispatch through to delivery.

Customer questions do not wait for business hours in one time zone. Our in-house call centre — not outsourced — supports buyers in 15+ languages, covering order status, returns and general enquiries.

• StaffingIn-house support team, staffed directly across time zones.
• Languages15+ languages covering our core marketplace regions.
• ScopeOrder status, returns and dispute handling in one place.